Privacy policy

Last Updated: November 18, 2025

ErgoCalm is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and who we share it with when you visit our store or make a purchase.

1. Information We Collect

We may collect:

  • Contact information (name, email, address, phone).

  • Payment details and transaction information.

  • Account information (username, preferences).

  • Device and browsing data (IP address, browser type, pages viewed).

  • Messages or inquiries sent to our support team.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide account updates and customer support.

  • Improve your shopping experience.

  • Send marketing communications (only if you opt in).

  • Detect fraud and keep our website secure.

  • Comply with legal requirements.

3. Who We Share Your Information With

We may share your information with:

  • Shopify, our website platform provider.

  • Payment processors, shipping partners, and customer service tools.

  • Marketing partners (only if you consent).

  • Government authorities when legally required.

You can read how Shopify handles your data in the Shopify Consumer Privacy Policy.

4. Your Rights

Depending on where you live, you may:

  • Access your personal information.

  • Request correction or deletion.

  • Receive a copy of your data.

  • Opt out of marketing communications.

Contact us at ergocalm01@gmail.com to exercise your rights.

5. Security & Retention

We use reasonable security measures to protect your data.
We retain your information only as long as necessary to provide our services or meet legal obligations.

6. Policy Updates

We may update this Privacy Policy from time to time. The updated version will always be available on this page.

7. Contact

For questions or requests, contact us at:
ergocalm01@gmail.com
Primavera 906, Tuxpan, Michoacán, 61426, MX